No. You can make the purchase using the Guest Account option. All you
need is a valid e-mail id, so that we can mail your order details. But
we highly recommend that you get one because you'll be be able to
check out faster the next time, see personalized recommendations and
receive notifications from us about our deals and offers.
常见问题 解答
How can we help? To know more info please contact store@tenfu.com
To recover your password, go to our Forgot Password Page and enter your
email id. This should send you an email. Follow the procedure in the
email and you should be done in a couple of minutes.
At TenFu's TEA, we are offering a free sample kit to our customers.We understand that everyone has unique tastes, so we want to offer our customers the ability to "try-before-you-buy" and sample any of our teas for free.
You can choose any 2 tea samples in 1 order.See more info at Free Tea Sampler
About flavourings
Never fear – there are no nasties hiding in your tea.We use natural flavourings (like natural blossoms and extracts) in some of our teas to round out the flavour and ensure the end brew is just perfect. We only ever use the best quality, natural ingredients.
Why it cost so much than the same tea at reduced prices from other brands?
It's fair to say that our teas are more expensive than traditional "supermarket" teas. But it simply comes down to quality; the finest quality whole leaf teas cost more. How could we deliver the exquisite taste of the finest teas from authentic sources, with all the work that goes in to producing it, for only pennies a cup?
Where do TenFu's teas come from?
We believe every tea drinker deserves to know how, where, and when their tea was born.TenFu's TEA set up product ID system ensuring every tea can be traced back from origin.We can do this because we know the best teas in China, and we work right at the sources, in the same gardens where the teas we sell are grown.
No middleman trade,TenFu's tea are sourced directly from our self-owned tea gardens, including provinces as diverse as Zhejiang, Sichuan. Fujian, Guangxi, Taiwan, Guizhou, Jiangsu, Yunnan.For more infomation, visit TenFu's TEA Estates.
（1）We understand that sometimes you may want to return products.We'll be glad to help you out with the best possible solution, including refunding your money back. If you are not completely satisfied with any item you purchase on the site then please email us at store@tenfu.com.We will give you a full refund of the item’s cost excluding postage costs. In addition, customers are entitled to a cooling-off period of fourteen business days.
（2）Products that are unused and in the same condition as you received it are eligible for return.
We accept orders all over the world. Recently the delivery time may have some delay due to the decrease of flights and the delay that may occur by local delivery.
We offer free worldwide delivery on all orders over $59
For a full list of our delivery options, cut off times and restrictions, please view our Delivery Information.
How can I check the status of my order?
If you placed your ordered you can track it in the thank you page. Your tracking number will be included in your order dispatch email.
Please contact our customer service team via email store@tenfu.com if you have any further questions regarding your order.
Do your tea bags contain plastic?
No. Our tea bag and the string attached are made from corn starch, a natural carbohydrate extracted from corn. The label on the end of the string is made from simple, old-fashioned paper. As a result, our tea bags are biodegradable.
Responsibility and Ethics
A socially and environmentally responsible business, TenFu's TEA is dedicated to sharing our prosperity by developing products to support worthy organizations, including China Foundation for Poverty Alleviation.
As a leader in the tea industry and recognizing the great importance of health and safety during this uncertain time, TenFu Group has donated ￥600，000 to Red Cross to support the fight against COVID-19, as well as donating thousands of hundreds of specially-designed charity supplies(valued up to ￥720,000) to front-line hospitals and healthcare agencies.For more infomation, please see TenFu's TEA News
All orders on the website are processed in USD. The currency switcher on the site is for guidance purposes only. Exchange rates on our site are updated regularly but may not reflect the latest rates.
Do you have any retail stores?
We have 1200+ retail store located in the mainland China. For opening hours and more information, visit TenFu's official website.
For any store related queries, please contact
store@tenfu.com