All orders placed through this website are subject to return and exchange as according to this return policy.
RETURN CONDITIONS
（1）We understand that sometimes you may want to return products.We'll be glad to help you out with the best possible solution, including refunding your money back. If you are not completely satisfied with any item you purchase on the site then please email us at store@tenfu.com.We will give you a full refund of the item’s cost excluding postage costs. In addition, customers are entitled to a cooling-off period of fourteen business days.
（2）Products that are unused and in the same condition as you received it are eligible for return.
DELIVERY
We accept orders all over the world. Recently the delivery time may have some delay due to the decrease of flights and the delay that may occur by local delivery.
China Post (1-6 Weeks):
1.Free shipping on $59.99+
2.For orders below on $59.99.Actual shipping cost can be seen at checkout page after you choose the destination country.
Fast US Delivery(2-7 Days):
Applied to eligble items and US area.There are two charge standard:
1.Free Shipping on $49.99+
2.For orders below $49.99:
Standard(7-15 Days):$8
Expedited(2-7 Days):$13
After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.
Estimate Shipping
| Shipping Method | Shipping Scope | Shipping Time | Shipping Cost |
| China Post Air Mail | United States | around 20-40 Days |
Free for orders equal or over $59.9; |
| Australia, Belgium, Hong Kong SAR China, Japan, Singapore, South Korea, United Kingdom, Thailand |
20-40 Days | ||
| Austria, Canada, Denmark, Germany, France, Israel, Luxembourg, Malaysia, Norway, New Zealand, Netherlands, Spain, Switzerland, Sweden, Hungary, Portugal, Saudi Arabia |
around 20-40 Days | ||
| Poland, Spain, Italy |
around 20-40 Days | ||
| Finland, Ireland |
around 20-40 Days | Free for orders equal or over $59.9; $6-$15 for orders less than $59.9 |
|
| Brazil | around 20-40 Days | ||
| US Local Delivery | United States | Standard:7-15 Days Days | Free for orders over $49.9; $8 for orders less than $49.9 |
| United States | Expedited:2-7 Days | Free for orders over $49.9; $13 for orders less than $49.9 |
*Please note: For countries in remote areas, the actual shipping cost can be seen at checkout page after you choose the destination country. Meanwhile, shipments to remote areas, or those sent during peak periods, may take longer.
However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.