Refund policy

 

REFUND POLICY

1. We accept any 14-Day Returns made for items but only if they are un-opened. Customer will pay return shipping fee before a refund is processed.

2. Should you desire to cancel the order before it is shipped you may do so and you won't be charged.

 

MISSING OR BROKEN POLICY

1. If an item is broken or missing from your parcel please inform us as soon as possible. We may require you to provide photographic documentation of the defect or damage before we can replace the item or refund you.

2. If an item is damaged or missing from your order we reserve the right to send with your subsequent order. We will not send the item by itself in a package of its own. If you don't want to wait to have the missing/damaged item sent in a subsequent order you may choose to have the price of the item and a portion of the shipping refunded to you.


Q:What if my parcel is considered lost, and will I get a refund?
A. Yes you will, but see below for the amount of time that must pass before your parcel is considered lost. Once that amount of time passed please contact us here. Your parcel will be considered lost and you will be entitled to a full refund. The refund process takes 7 days to complete. If during that 7 days your parcel arrives your refund will be cancelled. If your refund was processed but the parcel does eventually arrive, we kindly ask that you re-submit payment for the order less the shipping fee.

China Post EMS - 8 weeks after shipping

China Post e-packet - 24 weeks after shipping

Fast US Delivery-5 weeks after shipping

Broken or damaged items policy: Although we pack all of the items we send with lots of bubble wrap and take great care with packing sometimes items will arrive broken. Let us know immediately that you received broken or damaged items.

In the event that the Customs Agency of your country disallows entry of the parcel we cannot be responsible! We will refund you for the amount you paid minus shipping (both to and returning from your country)! Please be familiar with the customs requirements of your home country so that we can avoid un-necessary and costly problems and delays. Should you need specific documentation, certificates, or invoices sent with the parcel please let us know before making an order.

 

REFUNDS PROCEDURE

1.To apply for a return, please send an email to store@tenfu.com with your order number and the products that you would like to return to us. We will reply you within 2 working days with the instructions for returning goods.

2.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.If you are approved, then your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original method of payment. Please allow at least 2 weeks for your credit card company to refund the credit to your account. If you still have not received your refund after this period, please contact us at  store@tenfu.com.